Returns, Refunds & Complaints at Florist Colney Hatch

Your Satisfaction and Freshness Guarantee

At Florist Colney Hatch, we understand the importance of sending beautiful, vibrant flowers that delight every recipient. As a trusted local florist serving households and businesses in Colney Hatch and the surrounding area, we are committed to providing only the freshest flowers with every order. Your satisfaction is our top priority, and we back each purchase with our Fresh Flowers Guarantee.

Damaged-on-Arrival Policy

We handle every bouquet with care, but in the rare event that your flowers arrive damaged or are not in optimal condition, we are here to help. If you notice any damage to your arrangement upon delivery—such as wilted flowers, broken stems, or crushed packaging—please contact us within 24 hours of receiving your order. To assist us in resolving your concern quickly, please provide photographs of the damaged flowers and describe the issue in detail.

Freshness Window

We guarantee that every floral arrangement leaving our Colney Hatch shop is fresh and meticulously prepared. Our flowers are intended to remain vibrant and beautiful for a minimum of five days from the date of delivery, provided they are cared for following our instructions. If your flowers do not remain fresh within this window, let us know immediately so we can make it right. Please note that some seasonal and delicate blooms may have a naturally shorter lifespan, but we will always advise you of this at the time of purchase.

Refund and Replacement Options

If your flowers are damaged on arrival or do not meet our promised freshness guarantee, you may be eligible for a replacement or a refund. After reviewing your request and the provided evidence, we will offer you either a full replacement bouquet delivered at the earliest opportunity or a refund according to your preference. Our team is dedicated to resolving any issues promptly and transparently, ensuring your confidence in our service with every order you place.

Complaints Process

We strive to provide an exceptional experience for every customer, but if you are unhappy with your order or our service for any reason, we want to hear from you. To lodge a complaint, please contact us as soon as possible with your order details and the nature of your concern. Our customer care team will investigate your case with care and attention, and we aim to resolve all complaints within two business days. If further follow-up is needed, we will keep you informed every step of the way.

Trusted Local Service

Florist Colney Hatch is proud to serve the Colney Hatch community with a reputation for reliability, quality, and customer care. Our local roots mean we understand and value our customers, whether you are ordering for your home, business, or as a special gift. Thank you for choosing us as your local flower specialist—your trust and satisfaction matter most to us.