Welcome to Florist Colney Hatch. These Terms and Conditions ("Terms") govern all online flower delivery orders placed through our website for customers in Colney Hatch and surrounding areas. Carefully review these Terms before placing your order. By ordering with us, you agree to be bound by these Terms and Conditions.
These Terms apply specifically to transactions for flower products and associated items through the Florist Colney Hatch online platform, serving Colney Hatch and its neighbouring communities.
To make a purchase, browse our product selection and add your chosen flowers or related products to your basket. Please follow the online prompts to complete the checkout process. You must provide accurate delivery details, recipient information, and any relevant order instructions. Upon completion, you will be shown a confirmation screen summarising your order. A confirmation email will be sent to you once your order is successfully received.
All orders are subject to acceptance and availability. If any items you have ordered are unavailable, we will notify you as soon as possible and provide the option of substitution, cancellation, or reimbursement.
We endeavour to deliver arrangements as displayed on our website. However, flower varieties, colours, or containers may be substituted with similar items when necessary due to seasonal or market availability. Substitutions will match the style and equal or greater value of the originally selected items. We will attempt to contact you if a significant substitution is required.
We offer flower delivery to residential and business addresses in Colney Hatch and adjacent areas. Deliveries are conducted in accordance with the date and timeslot selected during checkout. Whilst we make all reasonable efforts to deliver on schedule, delivery times are approximate and cannot be guaranteed due to circumstances beyond our control (e.g., adverse weather or traffic congestion).
You are responsible for ensuring correct delivery information is provided. We cannot accept liability for failed or delayed deliveries where incorrect or incomplete information has been supplied. Should your flowers require redelivery due to an incorrect address, further charges may apply.
Where the recipient is unavailable at the time of delivery, our courier will try to leave the flowers with a neighbour, or in a safe location, and will leave a delivery note. If these options are unavailable, we will attempt to contact the sender to rearrange delivery (extra charges may apply in such cases).
Placing an order constitutes an offer to purchase from Florist Colney Hatch. Receipt of an order acknowledgement or payment confirmation does not yet signify our acceptance of your order. A legally binding contract is formed only once we dispatch your goods or confirm via email that your order has been accepted.
Full payment must be received at the time of ordering. We accept payment by the online methods specified at checkout. All prices include applicable taxes unless stated otherwise. You warrant that you are authorised to use the selected payment method. Should payment be declined by your card provider or payment processor, your order will not be processed.
All prices are subject to change, but such changes will not affect orders already placed and confirmed.
You may cancel or modify your order provided we have not yet commenced preparation or dispatch of your flowers. For same-day delivery orders, cancellation requests must be made as soon as possible, and not later than one hour after the order is confirmed. For future-dated orders, cancellations or amendments must be made at least 24 hours before the scheduled delivery.
To request a cancellation or change, please contact us promptly with your order details. Approved refunds for cancelled orders will be processed within 5-7 working days via the original payment method. We reserve the right to deduct any applicable administrative or preparation fees if your order is cancelled after preparation has already begun.
Please note: Fresh flower arrangements are perishable and custom-made. Orders that have already been dispatched or delivered cannot be cancelled or refunded unless the products are deemed faulty, damaged, or not as described.
Your satisfaction is important to us. If your flowers arrive damaged or are significantly different from your chosen arrangement, please notify us within 24 hours of delivery. Where appropriate, we may request photographic evidence and reserve the right to collect the original items. Upon verification, we may offer a replacement, corrective action, or a refund at our discretion. This does not affect your statutory rights.
Customers must ensure all delivery and recipient information is accurate and complete. You are also responsible for ensuring someone is available to receive the delivery at the nominated address and time, or that appropriate arrangements have been made for delivery in your absence (as outlined above).
Upon delivery, please follow the provided care instructions for flowers to maintain freshness. Due to the perishable nature of flowers, we cannot offer refunds or replacements for issues caused by recipient mishandling or inadequate aftercare once delivery has been completed in line with the instructions provided.
To the fullest extent permitted by law, Florist Colney Hatch shall not be liable for any loss of profits, loss of business, or for any indirect, special, consequential or punitive damages arising out of or in connection with use of our online flower delivery services or the supply of our products to you.
Our total liability to any customer in respect of all other losses arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the total sum paid for the relevant order.
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
We shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control, including but not limited to acts of God, adverse weather, strikes, transport interruptions, or supply chain disruption.
All content, images, product designs, and text displayed on the Florist Colney Hatch website are owned or licensed by us. You must not reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or products without express written permission.
Personal information provided as part of the ordering process will be handled in accordance with applicable UK data protection laws and our privacy policy. This includes use of your details to complete delivery, manage your order, and for customer service purposes.
Florist Colney Hatch reserves the right to amend or replace these Terms from time to time. Any changes will be posted on our website. The Terms in effect at the time you place your order apply to your transaction.
These Terms and any disputes or claims (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales. You and Florist Colney Hatch agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes that may arise.
If any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.
If you have any questions, comments, concerns or complaints regarding these Terms or your order, please reach out using the contact information provided on our website. Our customer support team will do their utmost to assist with any queries related to our online flower delivery service in Colney Hatch and neighbouring areas.
Note: These terms and conditions are specific to customers ordering for flower delivery in Colney Hatch and the surrounding areas, ensuring fair and responsible trading for both our business and our valued customers.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 164 Colney Hatch Ln, London, N10 1ET.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Colney Hatch, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Colney Hatch.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
